• Can I fund my soundmoney® account with precious metals I already own?

  Yes! Members are now able to deposit eligible .999 fine gold or silver that you already own and receive: • Free vault storage and insurance, and • Instant liquidity through your Sound Money Wallet (sell-back capability) To request a deposit, click on the "Deposit" tab in your account and read through the Terms and Conditions.Popular

• Is there a limit on how much metal I can store in the vault?

  There are currently no limits on how much metal you can store in the vault.Popular

• Does SoundMoney® keep enough physical metal on hand to send me my silver or

  Absolutely. We maintain a strict 1:1 ratio of physical metal to digital holdings. This means that for every ounce of gold or silver appearing on a member’s dashboard, there is an equivalent, physical ounce securely stored and accounted for at VaultMAX. How We Ensure Your Trust: 100% Physical Backing: Unlike "paper gold" or some ETFs, our system is designed so that every digital representation is fully redeemable as physical specie or bullion. Independent 3rd Party Audits:Popular

• Do I own my metal, and do you store it?

  The metal you purchase is yours free and clear. It is held in the vault until you take physical possession of it or liquidate it back to cash.Popular

• What type of security protects my assets?

  When it comes to your most valuable possessions, you can't afford to take any chances. That's why our secure storage services offer a comprehensive approach to protection, including 24/7 surveillance, biometric access, and weekly 3rd-party audits to ensure your holdings are present and safe. Rest easy knowing your assets are in good hands.Some readers

• Are there storage fees?

  No. Yes, you read that right-there are no storage fees!Some readers

• How is my metal protected?

  The metal on your ledger is stored in class 3 private vaults which are insured and have weekly 3rd party audits to ensure your holdings are present and safe.Some readers

• How do I send metals that are in my possession to VaultMax?

  To get started, click on the "Deposits" tab in your Soundmoney account. Then, click on the green "create deposit" button. Please read all of the Terms and Conditions before agreeing to them. You will select the asset that you want to deposit into the Vault and enter the number of ounces and follow the prompts to initiate the deposit.Few readers

• How much is the shipping/insurance fee to send items to my house?

  When you choose to take physical possession of your gold or silver, the cost for secure delivery is calculated based on a flat administrative fee plus a percentage of the total value being shipped. The standard shipping and insurance fee is: $15.00 (Flat Fee) + 0.5% of the total Asset Value being shipped. How this breaks down: The $15.00 Flat Fee: Covers the secure handling, discreet packaging, and administrative processing required to move your assets out of VaultMAX and intoFew readers

• Can I request a physical delivery of fractional metal?

  No. While the SoundMoney® Wallet allows you to buy and sell metals in fractional amounts, physical disbursements from the vault are restricted to whole units only. To ensure secure shipping and inventory accuracy, please keep the following rules in mind: Whole Unit Minimums: You can only request the delivery of assets in their complete, original form as held in the vault. Asset-Specific Examples: * If you own 100oz Silver Bars, the minimum amount you can have mailedFew readers

• How do I request a shipment from SoundMoney?

  How to Request Your Shipment Online Select Your Asset: Find the specific metal (Gold or Silver) you want delivered and click the "Buy/Sell" button located directly under that asset. Initiate Shipping: Look for and click the green "Ship" button. Review the Cost: Unlike some other platforms where you pay a separate cash fee, SoundMoney deducts the shipping and handling costs directly from your metal balance. Confirm and Track: Once submitted, VaultMFew readers

• Are there limits on the insurance for my assets?

  No. There are currently no specific "per-user" limits on the insurance coverage for your gold and silver holdings. SoundMoney® facilitates the purchase and sale of your metals, while all physical assets are securely held on your behalf by VaultMAX, a premier third-party private vaulting facility. To ensure the highest level of protection, our storage and insurance structure includes: Third-Party Custody: Your physical metals are stored at VaultMAX, a secure, private faciliFew readers

• Can I transfer my metal between asset classes?

  There is no direct 'transfer' or 'swap' feature in SoundMoney to move value between different metals or asset classes. This includes moving between metals (e.g., Silver to Gold) or between forms of the same metal (e.g., 100 oz Silver Bars to 1 oz Silver Eagles). If you need to transfer your assets anyways, the possible way to do so would be the following: Sell the amount of metal you want to move into your 'Buying Power.' Buy the new metal class using those funds. Note: PleasFew readers

• Where is VaultMax located?

  VaultMax headquarters are in Idaho. They have storage locations in Idaho, Texas, and Nevada.Few readers

• How often is metal in the Vault audited?

  Every month, the physical metal in our partner vaults (like VaultMax) undergoes regular independent third-party audits. These auditors physically count the bars and coins to ensure the total weight in the vault perfectly matches the digital ledgers on the SoundMoney platform. You can view the most recent VaultMax statements and audit summary directly by going to 'Settings' and then to 'VaultMax Statements.'Few readers

• Can I consolidate multiple types of metal into one shipment?

  Generally, no. Within the SoundMoney ecosystem, each asset class is treated as a distinct and separate transaction. This is because each metal type is backed by its own specific physical inventory and must be audited and processed independently to ensure total accuracy and security. Key Information for Shipments: Individual Processing: If you would like to have both gold and silver shipped to your home, you will need to initiate two separate shipment requests through your dashboarFew readers

• How do new SoundMoney members upgrade to unlimited storage?

  As you approach the storage limits of the basic plan ($500), you will be prompted on the dashboard with a link to upgrade your account. You may also upgrade your account at any time by following these steps: Log in to your SoundMoney account. Navigate to the Settings tab. Select Account Information. Scroll to the bottom of the page, where you will find a button that says 'Upgrade'. Once you click upgrade and complete the one-time $199 fee, your account status will be upFew readers

• Can metal be shipped to my P.O. box?

  No. For security and insurance reasons, we ship exclusively to physical residential or business addresses. All shipments require an adult signature confirmation. If you are unable to be at home, you can often arrange with the carrier (like FedEx) to hold the package at a secure local station for you to pick up with your ID.Few readers

• Can someone else sign for my package when it arrives?

  Generally, yes, as long as the person is an adult at the delivery address. Fore security reasons, our shipments are sent with Adult Signature Confirmation to ensure the package is not left unattended on a porch. However, the insurance policy requires that the package be signed for at the specific address provided in your order. If you are concerned about being home to sign, you can often coordinate with the carrier (like FedEx) to have the package held at a secure local station for you to pFew readers

• Can I pick up my metal in person?

  While we can accommodate in-person pickups, they are not our preferred method due to the high-security nature of the facility and the complex logistics involved. If you would like to pick up your metal in person, you must contact Customer Support to schedule an appointment. Please note that unscheduled visits cannot be accommodated. For most members, we recommend our standard fully insured shipping, which delivers your metal directly and securely to your door.Few readers

• Can I send my metal to another vault?

  Currently, SoundMoney is designed to ship directly to the verified residential or business address on your account. We do not offer a direct 'vault-to-vault' transfer service to third-party depositories. If you wish to move your assets to another vault facility: Request Physical Delivery of your metal to your home or office address. Once received, you can then personally coordinate the transport and deposit of those physical assets into your new vault of choice. Why? This polFew readers