• Are there fees to use soundmoney®?

  The SoundMoney® ecosystem is designed to provide the most cost-effective path to precious metal ownership. We eliminate the standard industry "middleman" fees to prioritize your wealth accumulation. 1. Membership Access Basic soundmoney accounts can be created for free on our website. Basic accounts have full access to all the benefits sound money offers, with the only restriction being that they are limited to $500 of stored metal value. If you would like to upgrade to a premiumPopular

• Why does my request to send money to/from my bank still show as "pending"?

  The "pending" status just indicates that the funds haven't fully transferred to/from your bank yet. The "pending" status will change to "posted" as soon as the transfer is complete. Don't worry! If you made a purchase of metals with an ACH transfer, the price of metals was locked in at the time of purchase.Popular

• Is soundmoney® available in my country?

  Yes. SoundMoney® is functional in all countries that are capable of sending international bank wires to the USA. We also have international credit card processing in select European, Asia, and North and South American countries.Popular

• Are the metals in soundmoney® fully insured?

  Yes, all metals kept in the vault are fully insured.Some readers

• What is WISE?

  WISE is a UK-based foreign exchange company and can be used to send money within the US and to/from the US to other countries around the world. To use the WISE money transfer option, you will first need to sign up for a WISE account. Go to https://wise.com/ and click on "open account." Once you have done that, you can withdraw cash funds in your soundmoney account and send them through WISE. It only takes about 1 business day for the transfer to go through. There are a few fees to use WISE depFew readers

• My loved one passed away. How do I access their account?

  If you are reading this, we are sorry for your loss. In order to access your loved one's account, please do the following: Email a copy of the death certificate, a copy of your Power of Attorney or Will, and a copy of your driver's license to support@sound.money. Once we have received the necessary documents, we will transfer the account over to you. You may then choose what to do with any remaining funds in the account.Few readers

• Is there a native app for my iPhone or Android phone?

  Currently, we do not offer a native app for download through the Apple App Store or Google Play Store. Instead, the SOUNDMONEY® WALLET is built as a highly advanced, mobile-optimized web application. We have intentionally chosen this path for several key reasons: Universal Compatibility: By utilizing a web-based platform, we ensure that the SoundMoney® dashboard is accessible on the widest possible range of devices, regardless of the operating system or hardware version. RFew readers

• What is a phone number I can call to talk to a live represenative?

  Our primary support is handled through our integrated Help Center and Chat to ensure all account security protocols are followed. However, you can reach our corporate office for general inquiries at (208) 314-2587. Note: If phone representatives are available, they are generally online Monday through Friday, 9:00 AM – 5:00 PM MST. For the fastest resolution on specific account issues, we recommend starting a support ticket through your dashboard.Few readers

• Are my cash funds (Stored Value) FDIC insured?

  No. Funds held as "Stored Value" or "Prepaid Access" in your SoundMoney® Wallet are not separately insured by the FDIC. Here is what you need to know about how your cash is managed: Asset Class: Your wallet balance is considered "stored value" intended for the immediate purchase of precious metals or for gifting within the network. It is not a traditional bank deposit account. Commingled Funds: SoundMoney may hold these funds in pooled accounts at various financial institutiFew readers

• Does SoundMoney dictate their own buyback/sell price?

  Yes. Like any precious metals dealer, SoundMoney sets its own buyback (liquidation) prices. These rates are determined by a combination of factors, including current market premiums, available liquidity, overall trading volumes, and broader market volatility. While we strive to offer highly competitive rates, both the buyback and sell prices are a live reflection of what the physical market will support at that exact moment. For this reason, all liquidations are final once processed.Few readers

• Does SoundMoney offer live customer service?

  Yes! We provide live support to assist you with your wallet and precious metals transactions. Availability: Monday through Friday. Hours: 9:00 AM – 5:00 PM (Mountain Time). How to Connect: You can access our Live Chat directly through the website or app during these hours to speak with a support representative in real-time.Few readers

• Why was my check or bank wire order price different when it finally settled?

  When you place an order by bank wire or check, we can’t lock the metal price until the funds actually arrive and clear. Metal prices can move between the time you submit the order and the time your payment is received, so the final settled price may be different. If you want your price locked immediately, use ACH, credit card, or Buying Power—those payment methods are confirmed instantly, so we lock the price right away and issue the metal to your wallet immediately.Few readers

• Why does it say insufficient funds?

  There are two common reasons you might see this message: Transaction Fees: If you are trying to ship or move metal, the system must account for the $15 + 0.5% insurance fee. If your total balance is exactly 100 oz and you try to ship a 100 oz bar, you will have 'insufficient funds' to cover the fees. You must have a small amount of extra fractional metal in your account to pay for the shipping/handling. Pending Funds: If you recently bought metal, the transaction may still beFew readers

• What happens to my metal if SoundMoney (the company) goes out of business?

  Your metal is held in a legal 'bailment' at an independent third-party vault (VaultMAX). This means the metal belongs to you, not SoundMoney. It is an 'off-balance-sheet' asset, meaning it cannot be claimed by SoundMoney’s creditors. In the unlikely event the company ceases operations, your legal title to the physical metal remains, and you would be able to coordinate with the custodian to retrieve your property.Few readers

• Is SoundMoney regulated by a government agency?

  While SoundMoney is not a bank or a brokerage for paper securities (and therefore not regulated by the SEC), we operate in strict compliance with all U.S. federal and state regulatory requirements for precious metals dealers. Our compliance framework includes: FinCEN (U.S. Treasury): We are governed by the Bank Secrecy Act (BSA) and the USA PATRIOT Act. We maintain a formal Anti-Money Laundering (AML) program and "Know Your Customer" (KYC) protocols to prevent financial crime.Few readers