• How do I set up 2FA on another device?

  To set up another security token, please go to "Settings" and click on "Security" and then click on "add new."Popular

• I lost my security token. How do I get into my account?

  Simply start a chat with one of our support team and we'll help you get back into your account.Popular

• Will you send me the metal I purchased?

  Absolutely! Any holdings you have on your ledger may be mailed to you at any time. The minute you decide you want your metals in hand, we will run to the vault and carefully start packing them up.  Unlike some other companies who claim to offer this service and then make you wait six weeks while they find the metal, we already have it, and it will be on its way to your doorstep quickly. We are only able to send you whole ounces, any fractions of ounces may be liquidated for cash. The cost of sFew readers

• How do I get cash quickly?

  Simply transfer your gold or silver assets back to cash!  Soundmoney® will purchase the metal back from you at the posted buyback rate or "sell" price. More convenient than dealing with gimmicks, shipping, and all the time back and forth, trying to sell back metals the traditional way. Once you have liquidated your metals, the quickest way to access the cash funds is to do an ACH transfer to a linked bank account (US residents only) or through an electronic transfer through Wise. To withdrawFew readers

• How is my account protected?

  SoundMoney requires 2FA on all accounts. This can be done via OTP, SMS text messaging, or webauthn (biometrics and hardware tokens).Few readers

• What is a sub-account, and how do I create a sub-account?

  Sub-accounts are just "buckets" or "envelopes" for separating the main account user's metal. The sub-account is wholly owned and managed by the parent account; the sub-account does not constitute ownership by anyone other than the parent/master account. If a member dies, the beneficiaries receive full ownership of the account, including all its sub-accounts. To create a sub-account, click on the down arrow next to your name in the navigation bar and you will see the option to add a sub-accounFew readers