• What are my options for setting up 2 Factor Authentication?

  We support many software options for dual-factor authentication. One of the most popular is the Google Authenticator App. Another popular option is to use the SMS text messaging option. If you would like to use text messaging, your phone number must be verified first.Popular

• Why am I getting "invalid code" when I put my Google Authenticator code into my soundmoney® account?

  The most common cause for "invalid code" errors is that the time on your device is not synced correctly. To make sure that you have the correct time in your Google Authenticator app, follow the instructions for your operating system below.Popular

• How do I set up 2FA on another device?

  To set up another security token, please go to "Settings" and click on "Security" and then click on "add new."Popular

• I lost my security token. How do I get into my account?

  Simply start a chat with one of our support team and we'll help you get back into your account.Popular

• Will you send me the metal I purchased?

  Absolutely! Any holdings you have on your ledger may be mailed to you at any time. The minute you decide you want your metals in hand, we will run to the vault and carefully start packing them up.  Unlike some other companies who claim to offer this service and then make you wait six weeks while they find the metal, we already have it, and it will be on its way to your doorstep quickly. We are only able to send you whole bars or coins, any fractions of ounces may be liquidated for cash. The coPopular

• How do I get cash quickly?

  Simply transfer your gold or silver assets back to cash!  Soundmoney® will purchase the metal back from you at the posted buyback rate or "bid" price. More convenient than dealing with gimmicks, shipping, and all the time back and forth, trying to sell back metals the traditional way. Once you have liquidated your metals, the quickest way to access the cash funds is to do an ACH transfer to a linked bank account (US residents only) or through an electronic transfer through Wise. To withdraw fPopular

• How is my account protected?

  SoundMoney requires 2FA on all accounts. This can be done via OTP, SMS text messaging, or webauthn (biometrics and hardware tokens).Some readers

• How do I link a bank account to my soundmoney wallet?

  At the beginning of January, we upgraded to a new website! When we made the transition, we were unable to bring over any bank account information. If you previously had a bank account linked to your Soundmoney account, you will need to relink your bank account. To do this, please log in to your Soundmoney account. At the top of the page, click on Settings. Select "Bank Account" from the menu on the left, and then click on the "Add account" link on the right. Follow the prompts to establish a conSome readers

• How do I designate a beneficiary on my account?

  Looking to add a beneficiary to your soundmoney® account? Follow these simple steps and you’ll be covered in 5 minutes or less! Navigate to the Settings tab in your soundmoney account. Select "Beneficiaries" from the menu. Enter the name of your primary beneficiary or trust company. You may add more than one person/company if needed. Add their birthdate, or in the case of a trust company, enter the date of trust (i.e. the date the trust document was signed and dated.) It is easiest to doFew readers

• "Value is Not a Sequence" error

  If you receive the "Value is not a sequence" error message when you try to log into your account, please check to make sure that you are using the same device and browser that you used when you set up your authenticator. If you continue to get this error message, please contact support@sound.money for assistance.Few readers

• What is a sub-account, and how do I create a sub-account?

  Sub-accounts are just "buckets" or "envelopes" for separating the main account user's metal. The sub-account is wholly owned and managed by the parent account; the sub-account does not constitute ownership by anyone other than the parent/master account. If a member dies, the beneficiaries receive full ownership of the account, including all its sub-accounts. To create a sub-account, click on the down arrow next to your name in the navigation bar and you will see the option to add a sub-accounFew readers

• How do I transfer metals to a sub-account?

  To transfer metals between your main account and a sub-account, please do the following: First, find the "send a gift" section on your Soundmoney Dashboard. It will be under "Buying Power." Next, click on the arrow to the right of the name of the sub account. Select the asset that you wish to gift. Enter the dollar amount and then click on the "looks good, send it" button. You will then be asked if you want to set this up as a recurring gift.Few readers

• How do I close my account?

  To close your account, you will first need to draw your asset balance down to $0. You may ship any whole bars or coins that you own, or you may liquidate any of the assets that you own. To have your metals shipped to you, click on the "Buy/Sell" button under the asset that you would like to have shipped. Then click on the green "ship" button. Please note that the shipping and handling cost will be deducted from your metal balance. To liquidate your metal, click on the "buy/sell" button underneFew readers

• Can I set up recurring "gifts" to my sub-accounts?

  Yes! It is easy to set up recurring gift transfers to your sub-accounts. To get started, find the "send a gift" box under "Buying Power" on the Dashboard. Next click on the arrow to the right of the name of your sub-account. A window will open asking you to choose the asset that you want to gift. Select the asset, and then enter a dollar amount. After you click on the green "looks good, send it" button, another window will open with a green button asking if you want to make this a recurring giftFew readers

• How much is the dormancy fee?

  If a SoundMoney membership becomes dormant or inactive, or if a Membership with a 3rd Party Licensee is cancelled, suspended, or becomes inactive for any reason, access to SOUNDMONEY® Services may be suspended or may become subject to standard vault storage, dormancy, or other administrative fees. Below is a table of the fee structure. Additional information can be found in Section 3 of the SoundMoney Terms: SoundMoney Terms and Conditions (https://res.cloudinary.com/codepress/image/upload/v176Few readers

• How do I purchase metals for a sub account?

  To buy assets for a sub-account, you will need to switch from your profile to your sub-account's profile. After you log into your Soundmoney account, you will find a downward arrow next to your name in the upper right corner. Click on it and then on the name of your sub-account. When you are in the sub-account, you will make a purchase just as you do in your main account. You can purchase any dollar amount of gold/silver you wish. First choose whether you want to purchase gold/silver eagles oFew readers

• Can multiple people in my household share one SoundMoney account?

  No. Each SoundMoney account is for one individual only. For compliance and security reasons, we can’t allow multiple people (including spouses or other household members) to share a single account or login. If another person in your household wants to buy or hold metals through SoundMoney, they’ll need to open their own account and complete identity verification (KYC).Few readers

• Why am I seeing "Invalid Credentials" when I try to log in?

  The "Invalid Credentials" message is a security measure that appears when the system does not recognize the username or password combination you provided. Step 1: Verify Your Information The most common cause of this error is a simple typo or a formatting error. Check Your Username: Ensure you are using the correct email address or username associated with your account. Watch Case Sensitivity: Passwords are case-sensitive. Check that your Caps Lock is turned off and thaFew readers

• What is a dormancy fee?

  A dormancy fee is an administrative charge applied to accounts that have shown no customer-initiated activity for an extended period. Details on dormancy can be found in our Terms and ConditionsFew readers

• Why can't I change my first and last name?

  To ensure the highest level of security and regulatory compliance, your legal name is "locked in" once your account is verified through our Know Your Customer (KYC) process. We maintain this strict policy for several critical reasons: Legal Compliance: Because SoundMoney deals with physical assets and financial transactions, we are required to maintain accurate records that match your official government-issued identification. Asset Protection: Locking legal names ensures thFew readers

• When does my account become dormant?

  Your account is classified as inactive or dormant if there has been no qualifying activity (a purchase of any amount) for a continuous 12-month period.Few readers

• Can I open a SoundMoney account for my LLC, Trust, or Business?

  No. Per our terms and conditions, SoundMoney accounts are available to individuals only. At this time we don’t offer accounts for LLCs, trusts, corporations, partnerships, or other entities. Your account must be opened and maintained in the name of the verified individual who completed KYC. If you’d like your monthly statements and other interactions on the website to show a business label, you can set an optional Display Name—but the account ownership and verification will stiFew readers

• How do I prevent my account from becoming dormant or inactive?

  To prevent your account from becoming dormant or inactive, you must ensure that there is at least one qualifying transaction within a 12-month period. This transaction can be any purchase of metal, in any amount.Few readers

• The email I am creating an account with does not work

  Why is my email blocked? We block a small number of email domains that are commonly used for temporary/disposable inboxes or high-volume automated signups. This helps us prevent account abuse and protect payment systems. I’m not a scammer—why am I affected? We know this can catch legitimate users occasionally. Our system blocks domains based on risk patterns, not individuals. If you reach out, we can review your case. How do I fix it? Use a different email provider or a work/organiFew readers

• Can I have more than one bank account linked to SoundMoney?

  Yes, you can link multiple bank accounts to your SoundMoney profile. We use Plaid to verify your banking details. This allows you to pull funds from different sources or choose which account you want your withdrawals sent to. To manage your linked bank accounts: Navigate to Settings Bank accounts. To add a new account, select 'Add Account' and follow the prompts to link via our secure banking partner.Few readers

• Can I create "Sub-Accounts" for my children or different savings goals?

  Yes. You can create 'Sub-Accounts' (often called Buckets) within your main SoundMoney account to separate your assets for different goals. Note: These sub-accounts are managed by you and fall under your single KYC verification. They do not constitute separate legal ownership for other individuals, but they are a great way to organize your silver for kids, a house down payment, or an emergency fund.Few readers

• How do I perform the KYC verification?

  On your Dashboard, in the upper right, there will be a box that says "Verify Identity" click on the blue "Verify me" button to get started. It will walk you through the process step by step.Few readers

• My account is currently dormant. How can I activate it?

  Making a purchase of any amount will immediately reactivate your account. If your account has been dormant for an extended period, you may be prompted to re-verify your identity (KYC) for your protection. If a new purchase does not automatically clear the 'dormant' status, please reach out to our support team so we can manually refresh your profile.Few readers

• Can I cancel my SoundMoney account?

  Yes. To close your account, you must first bring your asset balance down to $0.00. You can do this by following these steps: Empty your Metal Vault: You must either request Physical Delivery of your whole bars and coins (click 'Buy/Sell' then the green 'Ship' button) or Liquidate your assets into cash. Liquidate Fractional Metal: To sell, click 'Buy/Sell' under the asset and enter the cash amount you wish to receive. The funds will move instantly to your 'Buying Power.'Few readers

• What happens if I lose my phone and can't access my 2FA?

  If you lose your 2FA device, please contact SoundMoney Support immediately. They will walk you through a process to confirm you are the account owner. Once verified, our security team will reset your 2FA so you can link a new device. We recommend setting up a 'backup' security token in your settings if you have a second trusted device.Few readers