• When will my shipment arrive?

  Once your metals have been processed and dispatched from our vaulting facility (typically within 48 business hours), the delivery timeline is managed by our logistics partner, FedEx. While SoundMoney facilitates (via VaultMax) the secure packaging and hand-off, FedEx is responsible for the transit and final delivery of your package. Please keep the following in mind: Tracking Information: As soon as your order is scanned into the FedEx system, you will receive a tracking number viaFew readers

• How much is the shipping/insurance fee to send items to my house?

  When you choose to take physical possession of your gold or silver, the cost for secure delivery is calculated based on a flat administrative fee plus a percentage of the total value being shipped. The standard shipping and insurance fee is: $15.00 (Flat Fee) + 0.5% of the total Asset Value being shipped. How this breaks down: The $15.00 Flat Fee: Covers the secure handling, discreet packaging, and administrative processing required to move your assets out of VaultMAX and intoFew readers

• Does my shipment require a signature upon arrival?

  Yes. For the protection of your assets, SoundMoney requires a signature on delivery for all physical disbursements. Because these packages contain high-value precious metals, they cannot be left unattended on porches or in unsecured mailboxes.Few readers

• Can I request a physical delivery of fractional metal?

  No. While the SoundMoney® Wallet allows you to buy and sell metals in fractional amounts, physical disbursements from the vault are restricted to whole units only. To ensure secure shipping and inventory accuracy, please keep the following rules in mind: Whole Unit Minimums: You can only request the delivery of assets in their complete, original form as held in the vault. Asset-Specific Examples: * If you own 100oz Silver Bars, the minimum amount you can have mailedFew readers

• How do I request a shipment from SoundMoney?

  How to Request Your Shipment Online Select Your Asset: Find the specific metal (Gold or Silver) you want delivered and click the "Buy/Sell" button located directly under that asset. Initiate Shipping: Look for and click the green "Ship" button. Review the Cost: Unlike some other platforms where you pay a separate cash fee, SoundMoney deducts the shipping and handling costs directly from your metal balance. Confirm and Track: Once submitted, VaultMFew readers

• Why haven't the metals I've requested been shipped yet?

  Under standard conditions, requested metals are processed and shipped within 48 business hours. However, to ensure the absolute security of your assets and prevent unauthorized activity, our compliance team may temporarily hold a shipment if certain security triggers are met. These include: Account Reactivation: If an account has been dormant for an extended period, we may perform additional verification before shipping high-value assets. New Payment Methods: The use of a newly linked bank aFew readers

• Can I pick up my metal in person?

  While we can accommodate in-person pickups, they are not our preferred method due to the high-security nature of the facility and the complex logistics involved. If you would like to pick up your metal in person, you must contact Customer Support to schedule an appointment. Please note that unscheduled visits cannot be accommodated. For most members, we recommend our standard fully insured shipping, which delivers your metal directly and securely to your door.Few readers

• Can I consolidate multiple types of metal into one shipment?

  Generally, no. Within the SoundMoney ecosystem, each asset class is treated as a distinct and separate transaction. This is because each metal type is backed by its own specific physical inventory and must be audited and processed independently to ensure total accuracy and security. Key Information for Shipments: Individual Processing: If you would like to have both gold and silver shipped to your home, you will need to initiate two separate shipment requests through your dashboarFew readers

• Can metal be shipped to my P.O. box?

  No. For security and insurance reasons, we ship exclusively to physical residential or business addresses. All shipments require an adult signature confirmation. If you are unable to be at home, you can often arrange with the carrier (like FedEx) to hold the package at a secure local station for you to pick up with your ID.Few readers

• Can someone else sign for my package when it arrives?

  Generally, yes, as long as the person is an adult at the delivery address. Fore security reasons, our shipments are sent with Adult Signature Confirmation to ensure the package is not left unattended on a porch. However, the insurance policy requires that the package be signed for at the specific address provided in your order. If you are concerned about being home to sign, you can often coordinate with the carrier (like FedEx) to have the package held at a secure local station for you to pFew readers

• Can I send my metal to another vault?

  Currently, SoundMoney is designed to ship directly to the verified residential or business address on your account. We do not offer a direct 'vault-to-vault' transfer service to third-party depositories. If you wish to move your assets to another vault facility: Request Physical Delivery of your metal to your home or office address. Once received, you can then personally coordinate the transport and deposit of those physical assets into your new vault of choice. Why? This polFew readers