• Are there fees to use soundmoney®?

  The SoundMoney® ecosystem is designed to provide the most cost-effective path to precious metal ownership. We eliminate the standard industry "middleman" fees to prioritize your wealth accumulation. 1. Membership Access Basic soundmoney accounts can be created for free on our website. Basic accounts have full access to all the benefits sound money offers, with the only restriction being that they are limited to $500 of stored metal value. If you would like to upgrade to a premiumPopular

• Is soundmoney® available in my country?

  Yes. SoundMoney® is functional in all countries that are capable of sending international bank wires to the USA. We also have international credit card processing in select European, Asia, and North and South American countries.Popular

• Are the metals in soundmoney® fully insured?

  Yes, all metals kept in the vault are fully insured.Some readers

• My loved one passed away. How do I access their account?

  If you are reading this, we are sorry for your loss. In order to access your loved one's account, please do the following: Email a copy of the death certificate, a copy of your Power of Attorney or Will, and a copy of your driver's license to support@sound.money. Once we have received the necessary documents, we will transfer the account over to you. You may then choose what to do with any remaining funds in the account.Few readers

• When will my shipment arrive?

  Once your metals have been processed and dispatched from our vaulting facility (typically within 48 business hours), the delivery timeline is managed by our logistics partner, FedEx. While SoundMoney facilitates (via VaultMax) the secure packaging and hand-off, FedEx is responsible for the transit and final delivery of your package. Please keep the following in mind: Tracking Information: As soon as your order is scanned into the FedEx system, you will receive a tracking number viaFew readers

• Does my shipment require a signature upon arrival?

  Yes. For the protection of your assets, SoundMoney requires a signature on delivery for all physical disbursements. Because these packages contain high-value precious metals, they cannot be left unattended on porches or in unsecured mailboxes.Few readers

• Is there a native app for my iPhone or Android phone?

  Currently, we do not offer a native app for download through the Apple App Store or Google Play Store. Instead, the SOUNDMONEY® WALLET is built as a highly advanced, mobile-optimized web application. We have intentionally chosen this path for several key reasons: Universal Compatibility: By utilizing a web-based platform, we ensure that the SoundMoney® dashboard is accessible on the widest possible range of devices, regardless of the operating system or hardware version. RFew readers

• Are my cash funds (Stored Value) FDIC insured?

  No. Funds held as "Stored Value" or "Prepaid Access" in your SoundMoney® Wallet are not separately insured by the FDIC. Here is what you need to know about how your cash is managed: Asset Class: Your wallet balance is considered "stored value" intended for the immediate purchase of precious metals or for gifting within the network. It is not a traditional bank deposit account. Commingled Funds: SoundMoney may hold these funds in pooled accounts at various financial institutiFew readers

• Does SoundMoney dictate their own buyback/sell price?

  Yes. Like any precious metals dealer, SoundMoney sets its own buyback (liquidation) prices. These rates are determined by a combination of factors, including current market premiums, available liquidity, overall trading volumes, and broader market volatility. While we strive to offer highly competitive rates, both the buyback and sell prices are a live reflection of what the physical market will support at that exact moment. For this reason, all liquidations are final once processed.Few readers

• Does SoundMoney offer live customer service?

  Yes! We provide live support to assist you with your wallet and precious metals transactions. Availability: Monday through Friday. Hours: 9:00 AM – 5:00 PM (Mountain Time). How to Connect: You can access our Live Chat directly through the website or app during these hours to speak with a support representative in real-time.Few readers

• What is a phone number I can call to talk to a live represenative?

  Our primary support is handled through our integrated Help Center and Chat to ensure all account security protocols are followed. However, you can reach our corporate office for general inquiries at (208) 314-2587. Note: If phone representatives are available, they are generally online Monday through Friday, 9:00 AM – 5:00 PM MST. For the fastest resolution on specific account issues, we recommend starting a support ticket through your dashboard.Few readers