My loved one passed away. How do I access their account?

If you are reading this, we are sorry for your loss. In order to access your loved one's account, please do the following: Email a copy of the death certificate, a copy of your Power of Attorney or Will, and a copy of your driver's license to support@sound.money. Once we have received the necessary documents, we will transfer the account over to you. You may then choose what to do with any remaining funds in the account.

Updated on: 08/12/2025