What is the "Market Loss Policy" and the $35.00 fee?

What is the Market Loss Policy?

When you place an order for precious metals through SoundMoney®, you are entering into a binding legal contract. Because gold and silver prices change second-by-second, we "lock in" your price the moment you submit your order.

The Market Loss Policy protects the ecosystem from losses that occur if an order is cancelled or unpaid after that price has been locked.

When does this policy apply?

This policy is triggered if a transaction cannot be completed due to:

• Order Cancellation: Requesting to cancel after the price is locked.
• Payment Failure: Your bank or credit card declines the transaction.
• Chargebacks: Filing a dispute with your financial institution for a valid order.
• Returns: Any forced refund or return of physical bullion.

What are the costs?

If the policy is triggered, the member is responsible for:

1. The Market Loss: The difference between the "locked-in" price of your order and the current (lower) market price at the time of cancellation.
2. Cancellation Fee: A flat $35.00 USD administrative fee.
3. Collection Costs: Any additional fees incurred by SoundMoney to process the refund or collect outstanding balances.

Important Rules to Remember:

• No Market Gains: If the market price increases after you lock in your price and then cancel, SoundMoney retains that gain. You are only liable for the losses.
• Account Suspension: To maintain fairness for all members, your account may be suspended from buying, selling, or withdrawing assets until all outstanding market loss fees are paid in full.
• Binding Contract: Once you click "Submit," the market risk is immediately transferred to you. We recommend double-checking your order and funding source before finalizing any purchase.

Updated on: 13/02/2026