• What are my options for setting up 2 Factor Authentication?

  We support many software options for dual-factor authentication. One of the most popular is the Google Authenticator App. Another popular option is to use the SMS text messaging option. If you would like to use text messaging, your phone number must be verified first.Popular

• Why am I getting "invalid code" when I put my Google Authenticator code into my soundmoney® account?

  The most common cause for "invalid code" errors is that the time on your device is not synced correctly. To make sure that you have the correct time in your Google Authenticator app, follow the instructions for your operating system below.Popular

• Are there fees to use soundmoney®?

  An annual membership for soundmoney® is $299/year, but it is FREE for members of 7k metals. There are no fees to purchase bullion through soundmoney® or storage fees to keep the metals purchased through soundmoney® in VaultMax® There is a small $5 when you transfer cash out of your soundmoney® account. There is no fee to transfer your gold or silver assets back to cash. All transfers are based on the current buyback price. If you want the gold or silver assets in your soundmoney® to be shiPopular

• How long does it take to send money to/from my linked bank account?

  It depends on who you bank with. Generally, it takes between 24-72 hours, but it can take up to 5 days if your linked bank account was not linked through Plaid.Some readers

• Is it possible to somehow link a bank account that is not listed?

  Soundmoney® uses Plaid to help users connect their bank accounts to our platform using their bank login credentials. Plaid currently supports over 2,000 financial institutions, and they're continuously working on adding more. If your bank does not appear on the list, there may be two reasons why: Your bank is not supported by Plaid. Your bank is not supported by our current integration with Plaid.Some readers

• Why does my request to send money to/from my bank still show as "pending"?

  The "pending" status just indicates that the funds haven't fully transferred to/from your bank yet. The "pending" status will change to "posted" as soon as the transfer is complete. Don't worry! If you made a purchase of metals with an ACH transfer, the price of metals was locked in at the time of purchase.Few readers

• Is soundmoney® available in my country?

  Yes. Soundmoney® is functional in all countries in which 7k is currently doing business.Few readers