Why does it say insufficient funds?

There are two common reasons you might see this message:

1. Transaction Fees: If you are trying to ship or move metal, the system must account for the $15 + 0.5% insurance fee. If your total balance is exactly 100 oz and you try to ship a 100 oz bar, you will have 'insufficient funds' to cover the fees. You must have a small amount of extra fractional metal in your account to pay for the shipping/handling.
2. Pending Funds: If you recently bought metal, the transaction may still be in a 'pending' state with your bank. You cannot withdraw or move those funds until the payment has fully settled (usually 3–5 business days).

Updated on: 13/03/2026