Why can't I change my first and last name?

To ensure the highest level of security and regulatory compliance, your legal name is "locked in" once your account is verified through our Know Your Customer (KYC) process.

We maintain this strict policy for several critical reasons:

• Legal Compliance: Because SoundMoney deals with physical assets and financial transactions, we are required to maintain accurate records that match your official government-issued identification.
• Asset Protection: Locking legal names ensures that only the verified owner has access to the account, preventing unauthorized transfers or ownership disputes.
• Fraud Prevention: This verification step is a cornerstone of our security, ensuring that every user on the platform is who they say they are.

If you have legally changed your name (e.g., due to marriage or court order), please contact our support team with your updated government ID, and we will assist you with a manual update.

Updated on: 19/02/2026