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# Why am I seeing "Invalid Credentials" when I try to log in?

The "Invalid Credentials" message is a security measure that appears when the system does not recognize the username or password combination you provided.

#### **Step 1: Verify Your Information**
The most common cause of this error is a simple typo or a formatting error.
* **Check Your Username:** Ensure you are using the correct email address or username associated with your account.
* **Watch Case Sensitivity:** Passwords are case-sensitive. Check that your **Caps Lock** is turned off and that you are using uppercase and lowercase letters exactly as they were set.
* **Spelling:** Double-check for extra spaces or accidental characters.

#### **Step 2: Use the "Forgot Password" Utility**
If you have verified your username but are still unable to log in, you may be using an old or incorrect password.
* Select the **"Forgot Password"** link on the login screen.
* Follow the prompts to receive a secure reset link via your registered email address.
* Create a new, strong password to regain access.

#### **Step 3: Troubleshooting Two-Factor Authentication (2FA)**
If your username and password are correct but you cannot get past the **2FA verification step** (e.g., your code is not working or your device is lost), you will need a manual reset.
* **Sync Issues:** Sometimes 2FA codes fail because the time on your device is out of sync with the server.
* **Request a Reset:** If you are permanently locked out of your 2FA method, please **contact our support team** directly. For security purposes, we will verify your identity before manually resetting your 2FA settings to allow you back into your account.