> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.sound.money/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# When does my account become dormant?

Your account is classified as **inactive or dormant** if there has been no qualifying activity (a purchase of any amount) for a continuous **12-month period**.