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# What is the "Market Loss Policy" and the $35.00 fee?

### What is the Market Loss Policy?
When you place an order for precious metals through **SoundMoney®**, you are entering into a binding legal contract. Because gold and silver prices change second-by-second, we "lock in" your price the moment you submit your order.
The **Market Loss Policy** protects the ecosystem from losses that occur if an order is cancelled or unpaid after that price has been locked.

#### **When does this policy apply?**
This policy is triggered if a transaction cannot be completed due to:
* **Order Cancellation:** Requesting to cancel after the price is locked.
* **Payment Failure:** Your bank or credit card declines the transaction.
* **Chargebacks:** Filing a dispute with your financial institution for a valid order.
* **Returns:** Any forced refund or return of physical bullion.

#### **What are the costs?**
If the policy is triggered, the member is responsible for:
1. **The Market Loss:** The difference between the "locked-in" price of your order and the current (lower) market price at the time of cancellation.
2. **Cancellation Fee:** A flat **$35.00 USD** administrative fee.
3. **Collection Costs:** Any additional fees incurred by SoundMoney to process the refund or collect outstanding balances.

#### **Important Rules to Remember:**
* **No Market Gains:** If the market price *increases* after you lock in your price and then cancel, SoundMoney retains that gain. You are only liable for the losses.
* **Account Suspension:** To maintain fairness for all members, your account may be suspended from buying, selling, or withdrawing assets until all outstanding market loss fees are paid in full.
* **Binding Contract:** Once you click "Submit," the market risk is immediately transferred to you. We recommend double-checking your order and funding source before finalizing any purchase.