> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.sound.money/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# "Value is Not a Sequence" error

If you receive the "Value is not a sequence" error message when you try to log into your account, please check to make sure that you are using the same device and browser that you used when you set up your authenticator. If you continue to get this error message, please contact support@sound.money for assistance.