> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.sound.money/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do I request a shipment from SoundMoney?

### **How to Request Your Shipment Online**

1. **Select Your Asset:** Find the specific metal (Gold or Silver) you want delivered and click the **"Buy/Sell"** button located directly under that asset.
2. **Initiate Shipping:** Look for and click the **green "Ship" button**.
3. **Review the Cost:** Unlike some other platforms where you pay a separate cash fee, SoundMoney **deducts the shipping and handling costs directly from your metal balance**.
4. **Confirm and Track:** Once submitted, VaultMax will prepare your Gold or Silver for secure, insured transit to your verified address.