> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.sound.money/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do I prevent my account from becoming dormant or inactive?

To prevent your account from becoming dormant or inactive, you must ensure that there is at least one qualifying transaction within a **12-month period**. This transaction can be any purchase of metal, in any amount.