> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.sound.money/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Does SoundMoney offer live customer service?

Yes! We provide live support to assist you with your wallet and precious metals transactions.

* **Availability:** Monday through Friday.
* **Hours:** 9:00 AM – 5:00 PM (Mountain Time).
* **How to Connect:** You can access our **Live Chat** directly through the website or app during these hours to speak with a support representative in real-time.